Accomplished leader with remarkable experience spearheading multiple care homes and leading cross-functional teams to ensure excellence in all aspects of service delivery, including high-quality care, exceptional customer service and commercial sustainability.

 

Versatile and resourceful professional with a proven history of identifying and directing strategic service improvements and growth in-home care services based on pinpointed requirements, innovation opportunities, and industry best practices. Proficient at comprehending and leveraging advanced knowledge in determining and eliminating major risks in the community and residential aged care accreditation processes. Adept at leading concurrent change management projects from inception to successful completion with defined time, budget, and quality constraints. Skilled in steering core operational initiatives, efficiencies, and structure to recognise priorities to maximise performance. Articulate and refined negotiator and communicator, able to transform strategic ideas into reality through close interaction with all levels of management.

 

Areas of Expertise

 

• Healthcare Governance and Operations Leadership

• Full Project Lifecycle Management

• Risk Assessment & Mitigation and Crisis management

• Change management

• Profit & Loss responsibilities

• Problem Identification & Resolution

• Stakeholder Engagement and PR management

• Process & Performance Improvement management

• Quality Assurance & Control Management

• Team Building, Leadership & Training and Mentoring

• Healthcare Technology - Product Development, Sales and post-sales support, Product integration, Start-Up portfolio management, technology consulting

• Framework, Policy & System Implementation